In order to make the best use of my time and to be fair to other clients in the practice, I need to have policies regarding attendance, cancellation, late arrival and payment.
ATTENDANCE POLICY
I will be working with you and your child for a very small amount of time per week. In order for your child to make progress in his/her communication development it is critical that you are able to commit to regular weekly therapy attendance as it takes significant practice with corrective feedback for learning to occur.
If you are unable to bring your child to therapy on a consistent basis I will request that you take a break from therapy until a time when you are able to come on a weekly basis.
HEALTH POLICY
Please cancel your appointment if you and/or your child are unwell. We request that fevers be resolved at least 24 hours before the appointment and stomach/gastrointestinal (i.e., vomiting, diarrhea) episodes be resolved at least 48 hours before the appointment.
CANCELLATION & LATE ARRIVAL POLICY
If you are unable to attend an appointment, including failing the Health Screen, please cancel appointments at least 24 hours in advance of the appointment. More advance notice is appreciated so that we have time to schedule another appointment.
Please cancel your appointment if you or your child are sick. Please see our Health Screen for additional details. Cancellations can be by telephone, text, or email.
If you cancel within 24 hours up until 1 hour before the appointment, we will charge a $35 late cancellation fee.
Cancellations within an hour before your appointment start time, no shows, or late arrivals will be charged the full session fee. For late arrivals, the missed time will not be made up and the appointment will end at the scheduled time.
Appointments may be switched from in person to online at the discretion of your therapist if requested before 8am on the day of the appointment.
If you wish to discontinue therapy, we require 14 days advance notice with at least 1 more session after the notice is given in order to prepare your child for the transition. If the 14-day notice is not provided and/or you do not attend the final session, we will charge you for a final session.
If you decide to take a break from therapy, we will not hold your therapy spot and it will be offered to another family. Should you want to resume therapy in the future, there may be a waitlist for services.
PAYMENT POLICY
It is expected that payment will be made at the time that services are rendered unless other arrangements have been mutually agreed upon. Cash, cheque or electronic fund transfer payments are accepted. You will be given a receipt for all services rendered which you can then submit to your insurance company or use for income tax purposes.
- Should the client fail to pay the outstanding balance within 20 days from the date that the service was provided, a weekly late payment fee of $30 will be charged for each 7 days that the payment is delayed.
- A $30 fee will be charged for all NSF cheques.
- I reserve the right to refuse further services until outstanding payments, including late or NSF fees, are paid in full.